Shipping & Returns

WHERE WE SHIP
We currently ship within Canada and the United States. We're
working on expanding internationally — join our newsletter to be
the first to know when we ship to your region.
 
 
PROCESSING TIME
Orders are typically processed within 1-2 business days. Orders
placed on weekends or holidays will be processed the next business
day. Once your order has been shipped, you'll receive a confirmation
email with your tracking number.
 
SHIPPING OPTIONS & DELIVERY TIMES
 
CANADA
Standard Shipping (3-7 business days) FREE on orders $50+
$8 under $50
Express Shipping (1-3 business days) $15
 
UNITED STATES
Standard Shipping (5-10 business days) FREE on orders $50+
$12 under $50
Express Shipping (2-5 business days) $25
 
Delivery times are estimates from our carrier and may vary due to
holidays, weather, or customs processing. We are not responsible
for shipping delays caused by the carrier or customs.
 
SHIPPING TO THE UNITED STATES
Orders shipped to US addresses may be subject to customs duties or
import fees. These are determined by US Customs and Border
Protection and are the responsibility of the recipient. We declare
all packages accurately and cannot mark them as gifts or undervalue
their contents.
HOW TO START A RETURN
1. Email us within 30 days of delivery with:
• Your order number
• The item(s) you'd like to return
• The reason for return
 
2. We'll review your request within 1-2 business days and send you
a return authorization with shipping instructions.
 
3. Pack your items securely in their original packaging.
 
4. Ship the return using the method we recommend. Return shipping
costs are the responsibility of the customer unless the return
is due to a defect or error on our part.
 
5. Once we receive and inspect your return, we'll process your
refund within 5-7 business days. You'll receive an email
confirmation when the refund is issued.
 
 
REFUND PROCESSING
Refunds are issued to the original payment method. Once processed,
please allow:
• Credit/debit cards: 5-10 business days
• PayPal: 3-5 business days
• Shop Pay: 1-3 business days
 
The exact timing depends on your bank or payment provider.
 
 
DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged, defective, or incorrect, we'll make
it right. Please email us at hello@k-me.com within 7 days of
delivery with:
• Your order number
• Photos of the damaged or defective item
• Photos of the original packaging (if relevant)
 
We'll send a replacement or issue a full refund — whichever you
prefer — at no additional cost.
 
 
EXCHANGES
We don't offer direct exchanges. If you'd like a different product,
please return your original item for a refund and place a new order
for the item you'd like.
 
 
CANCELLATIONS
We process orders quickly, usually within 1-2 business days. If
you need to cancel an order, please email us immediately. We'll do our best to accommodate cancellation
requests, but once an order has shipped, we're unable to cancel it.