Order Tracking

ORDER TRACKING
Once your order ships, you'll receive an email with a tracking
number and a link to follow your package. You can also track your
order anytime by logging into your account.
 
If your tracking shows your package as "delivered" but you haven't
received it, please:
• Check with neighbors or building reception
• Contact your local carrier
• Reach out to us at hello@k-me.com within 7 days
 
We're happy to help locate your package, though once a package is
marked delivered by the carrier, we're unable to issue refunds for
items reported as missing.
 
 
INCORRECT OR INCOMPLETE ADDRESSES
Please double-check your shipping address at checkout. If a package
is returned to us due to an incorrect address or failure to collect
from the carrier, we'll contact you to arrange reshipment. Reshipping
fees may apply.